Shipping & Delivery

At Pups Bar, operated by AdZeal Commerce LLC, we aim to process and deliver every order as smoothly and transparently as possible.

Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1–2 business days after payment has been authorized and verified.

Business days do not include weekends or public holidays.

Processing time is separate from delivery time. During periods of high demand, product launches, holidays, or unexpected fulfilment delays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Estimated Delivery Times

Estimated delivery times begin after your order has been dispatched.

United States

Estimated delivery: 7–10 business days

International Orders

Estimated delivery: 10–15 business days

These timelines are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

Destination country or region
Product availability
Fulfilment location
Shipping carrier
Customs processing
Local postal services
Weather conditions
Public holidays
Other circumstances outside our reasonable control

Some items in the same order may be shipped separately and may arrive on different dates.

Tracking Your Order

When tracking is available, a tracking number will be sent to the email address provided during checkout.

Please allow several business days for tracking information to become active after receiving your shipping confirmation.

Tracking updates may occasionally pause while a shipment is:

In transit between countries
Undergoing customs processing
Being transferred to a local delivery carrier

A temporary lack of tracking updates does not necessarily mean the shipment has been lost.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

Recipient name
Street address and building number
Apartment or unit number
City and state or province
Postal or ZIP code
Country
Contact details

We will make reasonable efforts to update the address before fulfilment, but we cannot guarantee changes after an order has entered processing or has been dispatched.

Pups Bar is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address information supplied by the customer.

Address Changes After Dispatch

Once an order has been shipped, we may be unable to change the delivery address.

Customers may need to contact the shipping carrier directly to request a delivery adjustment. Availability and fees for such changes are determined by the carrier.

Undeliverable or Returned Packages

A package may be returned to the sender because of:

An incorrect or incomplete address
An unclaimed package
Repeated failed delivery attempts
Refusal by the recipient
Unpaid customs fees
Local carrier restrictions

If a package is returned to us or our fulfilment partner, please contact our support team.

Depending on the circumstances and product condition, we may offer:

Reshipment after payment of any additional shipping costs;
A refund for the eligible product value, less non-refundable shipping or return costs; or
Another reasonable resolution.

Original shipping charges, customs fees, and carrier return fees are generally non-refundable unless the return resulted from our error.

Refused Deliveries

If you refuse a delivery without first receiving written approval from our support team, the package may be returned to the sender.

Any original shipping costs, return shipping charges, carrier fees, or customs expenses may be deducted from an eligible refund, to the extent permitted by applicable law.

Refusing delivery does not automatically guarantee a full refund.

Please contact support@pupsbar.com before refusing a shipment so we can help determine the best available solution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please take the following steps:

Confirm that the shipping address on your order is correct.
Check your mailbox, porch, building reception, parcel locker, garage, or other safe delivery locations.
Ask household members, neighbors, or building staff whether they accepted the package.
Contact the local shipping carrier for delivery confirmation or GPS delivery details.
Allow up to 48 hours, as some carriers mark packages delivered shortly before completing delivery.

If the package still cannot be located, contact us at support@pupsbar.com with your order number and tracking information.

We will review the available information and may assist with a carrier investigation where possible.

Refunds or replacements for packages marked as delivered are assessed individually based on tracking details, carrier findings, order circumstances, and applicable law.

Lost Packages

A shipment may be considered lost when the carrier confirms the loss or when tracking has shown no meaningful movement for an unusually long period.

If you believe your package has been lost, contact us with:

Your order number
Your full name
Your shipping address
Your tracking number

We may ask you to wait until the carrier’s investigation period has passed before approving a replacement or refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs or video of the product
Photographs of the packaging and shipping label, where relevant

Do not discard the product or packaging until our support team has reviewed your claim.

Eligible claims may be resolved through a replacement, refund, store credit, or another appropriate remedy.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other government charges.

Unless checkout clearly states otherwise, these fees are not included in the product price or shipping charge and are the customer’s responsibility.

We do not control customs charges and cannot predict their amount.

Customers are responsible for understanding the import rules and charges that apply in their destination country.

If a package is refused or abandoned because customs fees were not paid, any related shipping, return, customs, or disposal charges may be deducted from an eligible refund.

Customs and Carrier Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

Customs inspections
Border processing
Carrier disruptions
Weather events
Transportation strikes
Natural disasters
Local delivery restrictions
Public emergencies
High seasonal shipping volume
Transfers between international and local carriers

We will make reasonable efforts to assist customers with tracking and carrier information, but we cannot guarantee delivery dates affected by these events.

Shipping Restrictions

Some products may not be available for delivery to every country, region, postal code, or address type.

We may cancel and refund an order if:

The product cannot be legally shipped to the destination;
The carrier does not support the address;
The item is restricted by customs or local regulations;
A fulfilment partner cannot service the destination.

Multiple Shipments

Orders containing multiple products may be fulfilled from different locations.

As a result:

Products may arrive in separate packages;
Different tracking numbers may be issued;
Packages may arrive on different dates.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

Cancellations

We will try to cancel the order before it enters fulfilment, but cancellation cannot be guaranteed after processing has started.

Once an order has been shipped, it must be handled according to our Refund Policy.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Pups Bar
Operated by AdZeal Commerce LLC
Email: support@pupsbar.com
Website: https://pupsbar.com

Please include your order number when contacting us so we can assist you more efficiently.